Excellence Trainings
We do not just offer Training programs but offer a whole range of Performance Enhancement
Solutions.
We help you achieve Excellence by providing customized training to your
staff on Excellence Attitudes, Skills and Business Process to serve your
customers Excellently. We offer Corporate Sales Customer Service Training
programs with a whole range of Performance Enhancement Solutions in Dubai,
UAE & Abu Dhabi.
“Motivate them, train them, care about them and make winners out of them... we
know that if we treat our employees correctly, they'll treat the customers right.
And if customers are treated right, they'll come back” - J. Marriot Jr.,
American Businessman
We provide solutions using a judicious mix of several state-of-the-art techniques:
- Productivity & Performance coaching
- Interactive Role-Plays, Case Studies
- Reality Training in actual Real-life scenarios
- Class Room and Instructor Led Trainings
- Specially Developed Training Films
Here are some of the reasons our Training seminars are so successful
- We go beyond textbook knowledge, by reflecting years of experience through
elaborate caste studies and experience from the field.
- Our seminar leaders are Industry Leaders that combine advance academic credentials
with real world practical experience.
- Interactive Role-Plays, Case Studies
- Reality Training in actual Real-life scenarios
We use an IDEAL Training Methodology
IDEAL is our Five-Step Training Need Evaluation and Delivery mechanism focused on
Training Effectiveness and its measurement.
- Identifying Training Needs
- Develop Training Content and Plan
- Set Effectiveness Measurements
- Apply Training
- Learn & Develop
TOP
Main Training areas
A: For Middle Management
1. Team Building & Leadership
2. Negotiation Skills
3. Managerial Effectiveness
4. Presentation Skills
5. Market Intelligence & Use of Customer Data
6. Marketing Strategy
7. Business Process Re-engineering
8. E-Commerce and Online Marketing
9. Project Management
10. Time Management
B :For Front Line Sale
1. Customer Service Training
2. Tele-Sales & Email Etiquettes
3. Retail & Front office staff training
4. Stores Operations & Standard procedures
5. Merchandising Skills
6. Up-selling & Cross-Selling skills
7. Effective Communication skills
8. Complaint Handling and Angry customer handling
9. Sales Skill Training
10. Sales Skills for Service Industry
TOP
Marketways
Arabia is Industry-accredited leader in Market and Marketing Research
Consultancy in Dubai, UAE and Abu Dhabi specialized in:
Send us your Corporate Training
Request