“Motivate them, train them, care about them and make winners out of them... we know that if we treat our employees correctly, they'll treat the customers right. And if customers are treated right, they'll come back”

J. Marriot Jr.
American Businessman

We help you to evaluate your Marketing performance through Customer Satisfaction, Mystery Shopper, Service Audit surveys and action this information to identify Performance gaps which can be filled by Staff training.

After all your Front-office staff is your first level of Marketing

We use an IDEAL Training Methodology

IDEAL is our Five-Step Training Need Evaluation and Delivery mechanism focused on Training Effectiveness and its measurement.

We provide training in following areas:

	Customer Service Excellence
	Retail & Front office staff training
	1. Stores Operations & Standard procedures   2. Merchandising Skills   3. Up-selling & Cross-Selling skills   4. Class Room and In-Store Training   5. Role Plays & Workshops
	Complaint Handling and Angry customer handling
	Sales Skills for Service Industry
	Tele-Sales & Email Etiquettes
	Market Intelligence & Use of Customer Data
	Marketing Strategy
	Customer Profile Development
	Business Process Re-engineering
	E-Commerce and Online Marketing

Here are some of the reasons our Training seminars are so successful

	We go beyond textbook knowledge _by reflecting years of experience through elaborate caste studies and experience from the field.
	Our seminar leaders are industry leaders that combine advance academic credentials with real world practical experience.
	Interactive Role-Plays, Case Studies
	Reality Training in actual Real-life scenarios