“Do what you do so well that they will want to see it again and bring their friends..” Walt Disney
Marketways Arabia specializes in determining what satiates a customers wants and expectations.
We strive to assist our clients meet and go beyond their customers expectations.
In today’s competitive market, customer loyalty is difficult to acquire. At Marketways Arabia ,We believe that earning high customer satisfaction is the key to acquiring customer loyalty and is the foundation of any sustainable business and long term campaigns.
The best way to measure how satisfied customers are is to ask them and our expertise lies in asking different customers segments the right questions and determining what is valuable to them and how their expectations can be met.
Our Customer Satisfaction Surveys are more than just a scale of measuring businesses growth, they are methods that insures business growth.
As a proactive measure we focus not only on customer’s current satisfaction or dissatisfaction but also explore their future requirements and expectations in terms of service quality, product features, pricing, distribution and other aspects.
These valuable insights are then used by the clients to develop product-lines and service quality standards as per customer’s expectations.Our studies are oriented to be an indicative reflection of future trends and market expectation.
We assist our clients to adapt to dynamic customer expectations and insure that they remain market leaders by staying at the forefront of their market’s successes.
For most of our clients-these are set at regular intervals to track the satisfaction trends, measure the improvement or decline in Customer Satisfaction Index which is based on the pre-set satisfaction attributes. More importantly the reasons for changes in satisfaction or dissatisfaction are drilled down to find the underlying causes so that required corrective or reinforcement actions can be taken.
Key features of our Customer Satisfaction Survey are:
Regular monitoring of Customer Satisfaction Attributes.
Measures changes in Customer Satisfaction Index.
Determines the underlying reasons for changes in the satisfaction levels.
Clear indication of corrective or reinforcement actions that need to be taken.
Determines if projected growth will be achieved as well as ways to achieve it.
Key features of our Customer Expectation Survey are:
Focus on exploring customer’s future requirements and desires.
Indicates customers perception of standards and quality.
Provides Customers suggestions as future solutions.
Assesses acceptability of new and innovative solutions.
Explore customers preferences.
Helps deduce future opportunities and niches.
Ensures solutions are in line with expectations.
Our Customer Satisfactions surveys includes
Pricing Sensitivity Analysis
Product Launch Strategies
We have experience in diverse industries including
FMCG’s & Supermarkets
Consumer Goods & Retail
Banking & Money Exchanges
Hospitals & Pharmacies
Cosmetics & Garments
Schools & Universities
Geographical Range of Conducting Customer Satisfaction Surveys
Customer Satisfaction in the GCC
United Arab Emirates (UAE) – Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, Fujairah
Kingdom of Saudi Arabia (KSA) – Riyadh, Jeddah, Mecca, Medina, Dammam
Qatar – Doha, Al Khawr, Al Rayyan
Oman – Muscut Salalah, Sohar, Niza Seeb
Kuwait – Kuwait City, As Salimiyah, Sabah as Salim, Al Farwaniyah
Bahrain – Manama, Al Muharraq
Customer Satisfaction in Europe
UK (London, Bristol, Cardiff, Liverpool), France (Paris, Lyon, Marseille), Austria (Vienna), Netherlands (Amsterdam, Rotterdam, Hague), Russia (Moscow, St. Petersburg), Germany (Berlin, Hamburg, Munich, Rhine-Ruhr), Spain (Madrid, Barcelona), Italy (Rome, Milan, Naples), Ukraine (Kiev, Kharkiv, Odessa), Bucharest (Romania), Belarus (Minsk), Hungary (Budapest), Poland (Warsaw, Krakow), Czech Republic (Prague), Bulgaria (Sofia), Belgium (Brussels, Antwerp), Greece (Athens, Thessaloniki), Denmark (Copenhagen), Ireland (Dublin), Finland (Helsinki), Norway (Oslo), Sweden (Stockholm), Switzerland (Zurich)