[h1a]Customer Service Excellence Training[/h1a]
In today’s competitive market, providing excellent customer service is the only differentiator. It is what makes your customers feel satisfied and make them come back to you again and again.
In the era of customer-oriented business environment, customer expects exceptional customer service which in turn will create lasting relationships. Great customer service is about understanding your customer; enhance customer relationships and secure an overall competitive advantage.
Marketways “Customer Service Excellence Training” focuses on the front office staff via the “CARE” Training program enhancing their skills to communicate effectively and efficiently with customers.
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• All staff in front office handling customers face to face, over phone or online.
• All staff supporting customer staff.
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The Customer Service Excellence Training will benefit your organization in many ways including:
• Improved customer satisfaction
• Improved staff morale
• Enhanced Customer Service standards in your organization
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• Identify key components that makes up excellent customer service.
• Learn how to Handle Customers positively using Effective communication.
• Understand different types of customers with cultural and emotional bridges and how to handle them.
• Learn how to deal in unexpected situations and contingencies.
• Understanding consumer behavior and how to deal with conflicts and difficult customers.
• Customer Complaint management.
• Carrying out Service recovery after a customer had a bad experience.
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